Terms of Service

Last updated: 27 October 2026

Welcome to Drop Golf. These Terms of Service explain the conditions that apply when you browse our website or purchase products from us.

By placing an order, you agree to these terms. Nothing in these terms affects your statutory consumer rights.

1. About Us

This website is operated by Drop Golf Ltd, a company registered in England and Wales.

Company name: Drop Golf Ltd
Company registration number: 17423252

Registered office and business correspondence address:

Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom

Email: hello@dropgolf.co.uk

For enquiries, please contact us by email.

2. Our Products

Drop Golf specialises in supplying quality-graded, pre-owned golf balls at affordable prices.

All golf balls sold on our website are second-hand unless explicitly stated otherwise.

Our products are graded according to their cosmetic condition, and each product description explains the grade and what customers can reasonably expect.

Depending on the grade purchased, golf balls may show signs of previous use, including scuffs, marks, discoloration, player markings or printed logos.

These characteristics are normal for second-hand golf balls when consistent with the advertised grade.

We make reasonable efforts to ensure our product descriptions, images, prices and availability are accurate.

Product photographs may be representative of the grade and model rather than the exact individual golf balls supplied.

We do not guarantee that pre-owned golf balls will perform identically to brand-new golf balls.

Nothing in this section excludes your statutory rights to receive goods that are as described, of satisfactory quality and fit for purpose, taking into account their second-hand condition and the information provided before purchase.

3. Product Availability

All products are subject to availability.

We aim to keep stock levels accurate, but occasionally an item may become unavailable after an order has been placed.

If we cannot fulfil your order, we will contact you and offer an appropriate alternative or a refund for the unavailable goods.

You are not required to accept a substitute product.

4. Prices and Payment

All prices are displayed in pounds sterling (GBP).

The total price, including any applicable delivery charges, will be displayed before you complete your purchase.

Drop Golf Ltd is not currently VAT registered. We do not charge VAT separately or issue VAT invoices.

Payments are processed securely through the payment methods offered at checkout.

We do not store your full payment card details.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order, we will contact you before proceeding and give you the opportunity to accept the corrected price or cancel for a refund.

5. Placing an Order

When you place an order, you will receive an order acknowledgement by email.

Your order is accepted when we send confirmation that the goods have been dispatched, at which point a contract is formed between you and Drop Golf Ltd.

We reserve the right to decline an order before acceptance, including where goods are unavailable or a genuine pricing error has occurred.

If payment has already been taken for an order we cannot accept, we will issue a full refund.

6. Shipping and Delivery

We currently deliver to eligible addresses within the United Kingdom, as shown at checkout.

Our standard delivery charges are:

• Orders below £25: £3.49 delivery

• Orders of £25 or more: Free standard delivery

Our estimated standard delivery timeframe is 3–5 business days.

Delivery estimates are not guaranteed dates.

We will deliver within the period agreed at checkout or, where no delivery period is agreed, without undue delay and within 30 days of the contract being formed, unless otherwise agreed.

If delivery is delayed, your rights under applicable consumer law will apply.

You are responsible for providing an accurate delivery address and contact details.

Risk of loss or damage normally remains with Drop Golf until the goods come into your physical possession or that of a person you identify to receive them, subject to applicable law.

Further details are available in our Shipping Policy.

7. Returns, Cancellations and Refunds

Consumers purchasing online generally have the right to cancel their order within 14 days of receiving their goods without giving a reason.

After notifying us of cancellation, you generally have a further 14 days to return the goods.

For change-of-mind returns, you are responsible for the direct cost of return postage, as explained in our Return and Refund Policy.

You may be responsible for any reduction in the value of returned goods caused by handling beyond what is necessary to establish their nature, characteristics and condition.

For example, using golf balls during a round of golf may reduce their value.

If goods are faulty, incorrectly supplied or not as described, your statutory rights apply separately.

Please see our Return and Refund Policy for full details.

To arrange a return, email hello@dropgolf.co.uk for instructions and the appropriate return address.

Please do not send returns to our registered office unless we specifically instruct you to do so.

8. Faulty or Incorrect Goods

We aim to supply products that meet their advertised grade and description.

If you receive goods that are faulty, damaged, incorrectly supplied or materially different from their description, please contact us at hello@dropgolf.co.uk.

Under the Consumer Rights Act 2015, you have statutory rights concerning goods that are not of satisfactory quality, fit for purpose or as described.

These rights apply to second-hand goods, taking account of their age, condition, price and description.

Nothing in these terms limits or excludes those rights.

9. Website Information

We make reasonable efforts to keep our website accurate, secure and available.

However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.

We may update product information, website content and these terms from time to time.

Changes to these terms will not retrospectively alter the terms of an order already accepted.

10. Intellectual Property

The Drop Golf name, branding, original website content, photographs and other materials created by or licensed to us are protected by applicable intellectual property laws.

You may use our website for personal, lawful shopping purposes.

You must not reproduce or commercially exploit our original content without permission, except where permitted by law.

Third-party brand names and trademarks, including golf ball manufacturers' names, remain the property of their respective owners.

Drop Golf is an independent retailer of pre-owned golf balls and is not affiliated with or endorsed by those manufacturers.

11. Privacy and Personal Information

We collect and process personal information as necessary to operate our website, process orders, arrange delivery and provide customer service.

For details about how your information is handled, please read our Privacy Policy.

12. Liability

Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising under your statutory consumer rights.

We are responsible for losses that are a foreseeable consequence of our breach of these terms or failure to use reasonable care and skill.

We are not responsible for losses that are not foreseeable, except where the law provides otherwise.

Our products are intended primarily for personal and recreational use. Nothing in this section removes any rights or remedies that cannot lawfully be excluded.

13. Governing Law

These terms are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you retain the benefit of any mandatory consumer protections applicable in your country of residence.

You may bring legal proceedings in the courts available to you under applicable consumer law.

14. Contact Us

For questions about these Terms of Service, your order or our products, please contact:

Drop Golf Ltd
Email: hello@dropgolf.co.uk

Registered office and business correspondence address:

Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom