Shipping policy

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We aim to prepare and dispatch orders as promptly as possible.

Orders placed during weekends or bank holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email.

Where tracking is available, tracking details will be provided so you can follow your delivery.

5. Delivery Addresses

Please ensure your delivery address is complete and accurate when placing your order.

If you notice an error, contact us as soon as possible at hello@dropgolf.co.uk.

We will do our best to correct the address before dispatch, but changes may not be possible once your order has been handed to the delivery provider.

If a parcel is returned because an incorrect or incomplete address was supplied, we will contact you to discuss redelivery or a refund, as appropriate.

6. Missing or Delayed Parcels

If your order hasn't arrived within the estimated delivery period, please contact us at hello@dropgolf.co.uk, quoting your order number.

We will investigate the delivery with the carrier and work with you to resolve the issue.

Drop Golf remains responsible for goods until they are delivered into your physical possession or that of a person you have identified to receive them, subject to applicable law.

7. Damaged or Incorrect Deliveries

If your order arrives damaged or contains incorrect products, please contact us at hello@dropgolf.co.uk.

Include your order number, a description of the issue and photographs where possible.

We will arrange an appropriate resolution in accordance with your statutory consumer rights.

8. Returns

If you wish to return an order, please refer to our Return and Refund Policy.

For return instructions and the appropriate return address, email hello@dropgolf.co.uk.

Please do not send returned products to our registered office unless we specifically instruct you to do so.

9. Contact Information

For delivery questions, please contact:

Drop Golf Ltd
Email: hello@dropgolf.co.uk

Registered office and business correspondence address:

Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom