Return and Refund Policy

Last updated: 27 October 2026

At Drop Golf, we want you to be happy with your purchase. We sell quality-graded, pre-owned golf balls, and we aim to describe their condition accurately so you know what to expect.

If something isn't right with your order, we're here to help.

1. Change-of-Mind Returns

If you're purchasing as a consumer, you have the right to cancel your online order within 14 days of receiving your goods, without giving a reason.

To exercise this right, email hello@dropgolf.co.uk within 14 days of delivery, clearly stating that you wish to cancel your order.

You then have a further 14 days from notifying us to return the goods.

You may cancel your entire order or, where applicable, individual items within it.

2. Returning Your Golf Balls

Please contact us at hello@dropgolf.co.uk for return instructions and the appropriate return address.

For change-of-mind returns:

• You are responsible for the direct cost of return postage.

• Please package the golf balls securely to prevent damage or loss during transit.

• We recommend using a tracked postal service and retaining proof of postage.

• You may inspect the golf balls as you would reasonably be able to in a shop.

You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and condition of the goods.

For example, playing rounds of golf with the balls may reduce their value.

This does not affect your statutory rights if goods are faulty or not as described.

3. Second-Hand Golf Ball Grading

All our golf balls are pre-owned and graded according to their cosmetic condition.

Depending on the grade purchased, balls may show signs of previous use, including marks, scuffs, discoloration, player markings or logos, as explained in the relevant product descriptions and grading guide.

These disclosed characteristics are part of the condition of the goods and do not automatically constitute faults.

However, your statutory rights still apply if the goods are faulty, not as described or otherwise fail to meet the standards required by law.

4. Faulty, Damaged or Incorrect Orders

If you receive golf balls that are faulty, damaged, incorrectly supplied or materially different from their description, please contact hello@dropgolf.co.uk.

Include your order number, a description of the issue and, where possible, photographs.

We will assess the issue and arrange an appropriate remedy in accordance with your statutory rights.

Under the Consumer Rights Act 2015, consumers may have a short-term right to reject goods that do not conform to the contract within 30 days of delivery. Other remedies may apply after this period.

Where goods do not conform to the contract, we will cover reasonable return costs where required by law.

5. Refunds

For valid change-of-mind cancellations, we will refund the amount paid for the returned goods and, where the entire order is cancelled, the cost of standard outbound delivery up to the price of our least expensive standard delivery option.

We may wait until we receive the returned goods or you provide evidence of having sent them back, whichever is earlier.

Refunds will be issued within 14 days of that point, using the original payment method unless otherwise agreed.

We will not charge a refund administration fee.

For faulty or incorrectly supplied goods, refunds and any applicable delivery costs will be handled in accordance with your statutory rights.

6. Exchanges

We do not currently operate a separate exchange service.

If you would prefer a different brand, grade or pack size, please contact us. We can discuss the available options, or you can return eligible goods and place a new order.

7. How to Contact Us

Drop Golf Ltd

Email: hello@dropgolf.co.uk

Registered office and business correspondence address:

Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom

Please contact us by email before returning goods so we can provide the appropriate returns address. Do not send returns to the registered office address unless we specifically instruct you to do so.

8. Your Statutory Rights

Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable UK consumer protection legislation.